Your Guide to City Harbour

Thank you for choosing to stay at City Harbour. The staff and management of Corporate Keys would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.

 

Your postal address is:

City Harbour

Apartment (insert your apartment number)

100 Harbour Esplanade

Docklands VIC 3006

AUSTRALIA  

 

Air Conditioning and Heating  

Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.  

 

Recommended temperatures: Heating 20c / Cooling 22c. 

 

Please turn off heating and cooling when not in the apartment to reduce power usage. To change settings please use the remote located in your apartment.  

 

Building Entry  

As this building also has commercial offices, there is free access to the front door on Monday to Friday from 8am to 6pm.  After that time, and on weekends, you will need to swipe your security fob on the red pole at the front of the building to obtain access.  Your security fob is required to access your floor level.

 

Visitors to your apartment  

Visitors to your apartment gain access via the intercom located in the foyer at both entries.  To allow access, press the entry button located on the intercom phone in your apartment.  This will also provide visitors with access to your floor via the lift.  

 

Building Rules

In signing your Licence to Occupy or accepting keys for your stay you have agreed to abide by the Body Corporate Rules that apply to this building.  If you wish to review this document please find this attached as part of this Guide. 

 

In particular for the comfort of others remember the terms and conditions of your stay include:

• No Parties (penalty up to $2500)
• No Smoking (penalty from $350)
• After Hours Lock Outs (min $150 call out fee plus any trades required)

 

Car Parking  

If you have requested car parking for your stay, access is via Digital Drive next to the Wilsons Open Car Park. Use your remote to enter.  Go up 2 floors to locate your car park. Please ensure you always park in the car park allocated.

To enter the building from the car park follow the Exit sign.  You will need to use your security fob.  Please note that although your car park is on level 2, access to this is level 1 in the building. 

 

Check Out Time 

Check out time for all Corporate Keys apartments is 10:00 am.

 

Cook Top, Range Hood and Oven  

Every cook top is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.  Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting Guest Services.  If the oven will not turn off, ensure the door is closed properly and that no cooking function is  selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need  to reset the clock (depending on the model, the oven may not function again until the clock is reset). 

 

Some cook top models have a safety switch installed on the splash back wall directly behind  the cook top. These safety switches resemble a light switch and must be in the “on” position  for the cook top hobs to operate.  If you require the full manual please contact Guest Services.  Alternatively, most appliance manuals can be downloaded from the internet.  

 

Dishwasher 

A starter pack of dish washing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher.  Liquids will damage the machine and guests will be liable for any resulting service charges. 

 

If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.  

 

Emergency Evacuation Procedures

Please refer to the Emergency Evacuation Plan located next to the lifts on each floor. Please contact the Concierge or Building Manager with any questions regarding evacuation  procedures. The Emergency Evacuation Plan is also located at each entry to the building.

 

Housekeeping  

The linen in your apartment has been laundered prior to your arrival. If you have requested  housekeeping services, Guest Services will contact you by email to confirm the schedule for  this service.  If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.  

 

Please note – do not hang any wet laundry across furniture. Doing so will cause damage the furniture, for which guests are liable.  Should you not have a housekeeping service and later wish to request one, please contact Guest Services.  

 

Ironing Facilities  

An iron and ironing board are located in the laundry area/wardrobe of your apartment.  

 

Lifts / Elevators 

To activate the lift scan your security swipe and select the floor number you wish to go to.  Your swipe will only be programmed to access the floors that you are eligible to enter.   

 

Mail - Incoming  

Your personal mailbox is located on the ground floor entry foyer and a key is provided on your key ring. Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:

 

Corporate Keys  

31/3 Westside Avenue 

Port Melbourne

VIC 3207 

 

When vacating your apartment, remember to redirect your mail to your forwarding address.  This can be done online or in person.  Please visit http://auspost.com.au for details.

 

General Maintenance and Property Condition Reporting

Your apartment has been inspected by our housekeeping team prior to your arrival.  If you notice any damage upon check in that may have been overlooked, please notify our Guest Services team at [email protected] within the first few days of your stay.  This will help us log the issue and prevent any complications during check out.   

 

Should you experience any equipment failure or difficulty in your apartment please contact Guest Services on 9279 7200 or email [email protected]. For routine maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel.  

 

At no time should you contact the Building Manager or Concierge for apartment specific maintenance issues as they will be unable to help.

 

Emergency Maintenance requiring urgent after-hours assistance is defined as:

 

• Blocked or broken toilet systems;  

• Serious roof leaks;  

• Gas leaks;  

• Dangerous electrical faults;  

• Flooding or serious flood damage;  

• Serious storm or fire damage;  

• Failure or breakdown of any essential service or appliance for hot water, water,  heating or cooling;  

• Failure or breakdown of gas, electricity or water supplies;  

• Any fault or damage that makes the premises unsafe or unlivable. 

 

Microwave Oven 

No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave or convection microwave at any time.  

 

Noise 

In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours.  When leaving your apartment for an extended period, if you have an alarm clock ensure the alarm is off as they will sound for one hour.

 

Rubbish / Garbage  

Each level in the building has a rubbish chute located at the northern end of the building.  You will be required to use your ASX key for access.  All general refuse should be tied in plastic bags before disposing.  Do not put any glass in the rubbish chute.  Glass bottles, and any cardboard boxes (folded flat) should be taken to the ground floor near the garage entrance. 

 

Smoking  

All Corporate Keys apartments are non-smoking. Should you or any of your visitors wish to smoke please use the balcony (if available) and keep the door to the apartment closed to prevent smoke entering the apartment. If you have a balcony an ashtray has been provided  for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony. 

 

All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.  

 

Things to do in Melbourne.

Looking for things to do, places to go, events, restaurants or attractions near Neo 200 apartments?  Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).

 

Washer/Dryer  

A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.  A washing machine and dryer are provided in your apartment (note that some apartments have a combined washer/dryer). For the full manual contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.