Your Guide to Ikebana Apartments

Thank you for choosing to stay at Ikebana Apartments. The staff and management of Corporate Keys would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.

 

Your postal address is:

Ikebana Apartments

Apartment (insert your apartment number)

130-154 Dudley Street

West Melbourne VIC 3003

AUSTRALIA  

 

Ikebana has three towers - your welcome letter will have provided you with the exact address of the tower your are staying in. 

 

• Building Sayuri (130 Dudley Street)
• Building Keshi (140 Dudley Street)
• Building Sakura (150 Dudley Street)
• Little Sakura (the small building behind 150 Dudley Street)

 

 

 

Air Conditioning and Heating  

Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.  

 

Recommended temperatures: Heating 20c / Cooling 22c. 

 

Please turn off heating and cooling when not in the apartment to reduce power usage. To change settings please use the remote located in your apartment.  

 

Building Entry  

Entry into Ikebana Apartments residential property is by security swipe to your Ikebana Tower.

 

Visitors to your apartment  

Visitors to your apartment gain access via the intercom located in the foyer.  To allow access, press the entry button located on the intercom phone in your apartment.  This will also provide visitors with access to your floor via the lift.  

 

Building Management  

Ikebana Apartments is a residential apartment complex governed by a Body Corporate Committee. Please take a few minutes to review the Body Corporate Rules, which are attached to this Guide.  Ikebana Apartments has a full time Building Manager, who can be contacted during business hours on 0459 602 444.  The Building Management office is located in the lobby of Building Sayuri (130 Dudley Street). 

 

Note: At no time should you contact the Building Manager or Concierge for apartment specific maintenance issues as they will be unable to help.

 

Building Rules

In signing your Licence to Occupy or accepting keys for your stay you have agreed to abide by the Body Corporate Rules that apply to this building.  If you wish to review this document please find this attached as part of this Guide. 

 

In particular for the comfort of others remember the terms and conditions of your stay include:

• No Parties (penalty up to $2500)
• No Smoking (penalty from $350)
• After Hours Lock Outs (min $150 call out fee plus any trades required)

 

Car Parking  

If you have requested a car park, you will be issued with a car park remote upon check-in.  Ikebana has a car stacker for car parking.  You will be required to complete a car stacker waiver and a brief induction to the car stacker before being provided with access to park your car. 

 

Do not park in a car space that is not yours - your vehicle will be towed. 

 

Check Out Time 

Check out time for all Corporate Keys apartments is 10:00 am.

 

Cook Top, Range Hood and Oven  

Every cook top is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.  Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting Guest Services.  If the oven will not turn off, ensure the door is closed properly and that no cooking function is  selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need  to reset the clock (depending on the model, the oven may not function again until the clock is reset). 

 

Some cook top models have a safety switch installed on the splash back wall directly behind  the cook top. These safety switches resemble a light switch and must be in the “on” position  for the cook top hobs to operate.  If you require the full manual please contact Guest Services.  Alternatively, most appliance manuals can be downloaded from the internet.  

 

Dishwasher 

A starter pack of dish washing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher.  Liquids will damage the machine and guests will be liable for any resulting service charges. 

 

If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.  

 

Emergency Evacuation Procedures

Please refer to the Emergency Evacuation Plan located next to the lifts on each floor. Please contact the Concierge or Building Manager with any questions regarding evacuation  procedures. The Emergency Evacuation Plan is also located at each entry to the building.

 

Housekeeping  

The linen in your apartment has been laundered prior to your arrival. If you have requested  housekeeping services, Guest Services will contact you by email to confirm the schedule for  this service.  If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.  

 

Please note – do not hang any wet laundry across furniture. Doing so will cause damage the furniture, for which guests are liable.  Should you not have a housekeeping service and later wish to request one, please contact Guest Services.  

 

Ironing Facilities  

An iron and ironing board are located in the laundry area/wardrobe of your apartment.  

 

Lifts / Elevators 

To activate the lift scan your security swipe and select the floor number you wish to go to.  Your swipe will only be programmed to access the floors that you are eligible to enter.   

 

Mail - Incoming  

Your personal mailbox is located on the ground floor entry foyer and a key is provided on your key ring. Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:

 

Corporate Keys  

31/3 Westside Avenue 

Port Melbourne

VIC 3207 

 

When vacating your apartment, remember to redirect your mail to your forwarding address.  This can be done online or in person.  Please visit http://auspost.com.au for details.

 

General Maintenance  and Property Condition Reporting 

Your apartment has been inspected by our housekeeping team prior to your arrival.  If you notice any damage upon check in that may have been overlooked, please notify our Guest Services team at [email protected] within the first few days of your stay.  This will help us log the issue and prevent any complications during check out.  

 

Should you experience any equipment failure or difficulty in your apartment please contact Guest Services on 9279 7200 or email [email protected]. For routine maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel.  

 

At no time should you contact the Building Manager or Concierge for apartment  specific maintenance issues as they will be unable to help.

 

Emergency Maintenance requiring urgent after-hours assistance is defined as:

 

• Blocked or broken toilet systems;  

• Serious roof leaks;  

• Gas leaks;  

• Dangerous electrical faults;  

• Flooding or serious flood damage;  

• Serious storm or fire damage;  

• Failure or breakdown of any essential service or appliance for hot water, water,  heating or cooling;  

• Failure or breakdown of gas, electricity or water supplies;  

• Any fault or damage that makes the premises unsafe or unlivable. 

 

Microwave Oven 

No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave or convection microwave at any time.  

 

Noise 

In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours.  When leaving your apartment for an extended period, if you have an alarm clock ensure the alarm is off as they will sound for one hour.

 

Recreational Facilities  

Access to the Ikebana Private Club on the rooftop and the VIP Spa Retreats are available to guests. It is located on Level 9, Building Keshi (140 Dudley Street).  Hours are 10am to 10pm with no exceptions.  Facilities are only available for long term residents who have registered with the Erin app and paid the $300 fee.  Please see the OC Rules attachment for full details of how to register. 

 

Facilities include:

• Teppanyaki BBQ and Niwa Outdoor Lounge
• Media Room
• Spa & BBQ
• Spa & TV

 

Rubbish / Garbage  

All general refuse should be tied in plastic bags before disposing of via the refuse chute.  Cardboard boxes and other recycling must not be placed in the refuse chute. These should be disposed of in the recycling room. Please flatten cardboard boxes prior to placing in the blue lidded bins. Glass, plastic and other recycling are to be placed in  the yellow lidded bins. 

 

Residents must not dispose of hard rubbish (e.g., bedding, white goods, TVs) in or around the building. A free hard rubbish collection will take place on the first Saturday of each month. The Building Manager will notify residents by posting notices in the lifts. Hard rubbish is not to be left on-site outside of scheduled collection dates. Note: Anyone dumping hard rubbish will be required to remove it immediately. If not removed, the removal charges will be applied to the guest.

 

Smoking  

All Corporate Keys apartments are non-smoking. Should you or any of your visitors wish to smoke please use the balcony (if available) and keep the door to the apartment closed to prevent smoke entering the apartment. If you have a balcony an ashtray has been provided  for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony. 

 

All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.  

 

Things to do in Melbourne.

Looking for things to do, places to go, events, restaurants or attractions near Neo 200 apartments?  Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).

 

Washer/Dryer  

A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.  A washing machine and dryer are provided in your apartment (note that some apartments have a combined washer/dryer). For the full manual contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.