Thank you for choosing to stay at Orama Apartments. The staff and management of Corporate Keys would like to wish you a pleasant stay. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.
Your postal address is:
Orama Apartments
Apartment (insert your apartment number)
40 Beach Street
Port Melbourne VIC 3207
AUSTRALIA
Air Conditioning and Heating
Every apartment has its own individually controlled heating and air conditioning, allowing you to regulate the property's temperature for your own comfort.
Recommended temperatures: Heating 20 °C / Cooling 22 °C.
Please turn off heating and cooling when you are not in the apartment to reduce power consumption. To change settings, please use the remote located in your apartment.
Building Entry
Entry into Orama Apartments is strictly by security swipe. Residents and authorised occupants must use their swipe each time they enter the building, including when accessing the property from the car park. All entries and exits must be through the designated access points, and tailgating or allowing others to enter without an authorised swipe is not permitted.
Visitors to your apartment
All visitors must be accompanied by the resident when entering and moving throughout the building. Visitors are not permitted to access restricted areas or use resident-only facilities unless expressly allowed by the Owners Corporation.
Building Facilities
This building does not offer any recreational facilties for guest use.
Building Management
Orama Apartments is a residential apartment complex governed by a Body Corporate Committee. Please take a few minutes to review the Body Corporate Rules, which are attached at the back of this section.
Building Rules
By signing your Licence to Occupy or accepting keys for your stay, you agree to abide by the Body Corporate Rules that apply to this building. If you wish to review this document, please find it attached as part of this Guide.
Car Parking
The car park entrance is on Beach Street, to the right of the building entrance. Please ensure you always park in the allocated car park.
Check Out Time
Check out time for all Corporate Keys apartments is 10:00 am.
Cook Top, Range Hood and Oven
Every cooktop is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur attendance costs for the Metropolitan Fire Brigade; these costs are payable by the guest. Specific oven models require the clock to be set correctly. If your oven will not heat, please check that the clock is set before contacting Guest Services. If the oven will not turn off, ensure the door is closed correctly and that no cooking function is selected. If the stove shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).
Some cooktop models have a safety switch installed on the splashback wall directly behind the cooktop. These safety switches resemble a light switch and must be in the “on” position for the cooktop hobs to operate. If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Dishwasher
A starter pack of dishwashing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use. Liquids will damage the machine, and guests will be liable for any resulting service charges.
If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Emergency Evacuation Procedures
Please refer to the Emergency Evacuation Plan located next to the lifts on each floor. Please contact the Concierge or Building Manager with any questions regarding evacuation procedures. The Emergency Evacuation Plan is also posted at each building entry.
Housekeeping
The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping services, Guest Services will contact you by email to confirm the schedule for this service. If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.
Please note – do not hang any wet laundry across furniture. Doing so will cause damage the furniture, for which guests are liable. Should you not have a housekeeping service and later wish to request one, please contact Guest Services.
Ironing Facilities
An iron and ironing board are located in the laundry area/wardrobe of your apartment.
Mail - Incoming
Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:
Corporate Keys
31/3 Westside Avenue
Port Melbourne
VIC 3207
When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person. Please visit http://auspost.com.au for details.
General Maintenance and Property Condition Reporting
Your apartment has been inspected by our housekeeping team prior to your arrival. If you notice any damage upon check-in that may have been overlooked, please notify our Guest Services team at [email protected] within the first few days of your stay. This will help us log the issue and prevent any complications during checkout.
Should you experience any equipment failure or difficulty in your apartment, please contact Guest Services on 9279 7200 or email [email protected]. For routine maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance outside these hours, please call the office number above and follow the prompts to connect with our on-call emergency maintenance personnel.
At no time should you contact the Building Manager or Concierge for apartment-specific maintenance issues, as they will be unable to help.
Emergency Maintenance requiring urgent after-hours assistance is defined as:
• Blocked or broken toilet systems;
• Serious roof leaks;
• Gas leaks;
• Dangerous electrical faults;
• Flooding or serious flood damage;
• Serious storm or fire damage;
• Failure or breakdown of any essential service or appliance for hot water, water, heating or cooling;
• Failure or breakdown of gas, electricity or water supplies;
• Any fault or damage that makes the premises unsafe or unlivable.
Microwave Oven
No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave or convection microwave at any time.
Noise
In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours. When leaving your apartment for an extended period, if you have an alarm clock, ensure the alarm is off as it will sound for one hour.
Rubbish / Garbage
All rubbish intended for disposal is drained correctly and securely wrapped in small parcels before being deposited in the rubbish bins. All cardboard and paper waste is cut up or folded to fit in bins. The rubbish collection area is located next door to the garage roller doors on Beach Street.
Smoking
All Corporate Keys apartments are non-smoking. Should you or any of your visitors wish to smoke, please use the balcony (if available) and keep the apartment door closed to prevent smoke from entering the apartment. If you have a balcony, an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony.
All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their services if an alarm is triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.
Things to do in Melbourne.
Looking for things to do, places to go, events, restaurants or attractions near Orama Apartments? Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).
Washer/Dryer
A starter pack of laundry powder is provided for your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only buy those products marked for FRONT-LOADING washing machines. A washing machine and dryer are provided in your apartment (some apartments have a combined washer/dryer). For the complete manual, contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
