Thank you for choosing to stay at Epic Apartments. The staff and management of Corporate Keys would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.
Your postal address is:
Epic Apartments
Apartment 2201
118 Kavanagh Street
Southbank VIC 3001
AUSTRALIA
Air Conditioning and Heating
Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.
Recommended temperatures: Heating 20c / Cooling 22c.
Please turn off heating and cooling when not in the apartment to reduce power usage. To change settings please use the remote located in your apartment.
Apartment Exit
When leaving the apartment, please ensure you lock the main door manually from the inside/back before closing it behind you to ensure it is securely locked.
Balcony
- No Laundry Outside: Drying clothes, hanging items, or clothes horses are not permitted on any balconies.
- No Storage: Balconies must not be used as storage areas.
- Fire Safety: Cigarettes must never be flicked or tossed over the balcony. Discarded butts can land on lower balconies and create a serious fire hazard. Please dispose of all cigarettes safely and appropriately.
- Cleaning Restrictions: Do not clean balconies with flowing water or hoses, as this causes water to cascade onto apartments below. Always use a mop and bucket, ensuring no excess water is tipped over the edge.
Building Entry
Entry into Epic Apartments residential property is by security swipe. Entrance to the building is on Kavanagh St. You will need your swipe every time you enter the building (including accessing the building from the car park).
Building Management
Epic Apartment is a residential apartment complex governed by a Body Corporate Committee. Please take a few minutes to review the Body Corporate Rules, which are attached at the back of this section.
Epic Apartments provides a Concierge service, located on the ground floor in the lobby. Concierge can be contacted on 0486 012 416 24/7.
Note: At no time should you contact the Building Manager or Concierge for apartment-specific maintenance issues, as they will be unable to help.
Building Rules
In signing your Licence to Occupy or accepting keys for your stay you have agreed to abide by the Body Corporate Rules that apply to this building. If you wish to review this document please find this attached as part of this Guide.
In particular for the comfort of others remember the terms and conditions of your stay include:
- No Parties (penalty up to $2500)
- No Smoking (penalty from $350)
- After Hours Lock Outs (min $150 call out fee plus any trades required)
Car Parking
If you have requested a car park, you will be issued with a car park remote upon check-in. The entrance to the car park is located on Balston Street, with a maximum vehicle clearance height of 2.1 meters.
Use your remote to open the gate and drive up to Level 4 (L4). Residents are only permitted to park in their designated, purchased parking space as assigned to their apartment; for this lot, use carpark slot A2201. Each space is numbered, and residents must ensure they use only the space corresponding to their lot.
Car park access is limited strictly to the level of each resident’s assigned parking space—residents will not have access to other parking levels under any circumstances. The entrance to the building from the carpark will lead directly to Level 4 (L4).
Car spaces are not to be used for storage. Oil stains must be cleaned up.
Check Out Time
Check out time for all Corporate Keys apartments is 10:00 am.
Cook Top, Range Hood and Oven
Every cooktop is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest. Certain models of oven require the clock to be set correctly. If your oven will not heat, please check that the clock is set before contacting Guest Services. If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).
Some cooktop models have a safety switch installed on the splashback wall directly behind the cooktop. These safety switches resemble a light switch and must be in the “on” position for the cooktop hobs to operate. If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Dishwasher
A starter pack of dishwashing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher. Liquids will damage the machine, and guests will be liable for any resulting service charges.
If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Emergency Evacuation Procedures
Please refer to the Emergency Evacuation Plan located next to the lifts on each floor. Please contact the Concierge or Building Manager with any questions regarding evacuation procedures. The Emergency Evacuation Plan is also located at each entry to the building.
Housekeeping
The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping services, Guest Services will contact you by email to confirm the schedule for this service. If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.
Please note – do not hang any wet laundry across furniture. Doing so will cause damage the furniture, for which guests are liable. Should you not have a housekeeping service and later wish to request one, please contact Guest Services.
Ironing Facilities
An iron and an ironing board are located in the laundry area/wardrobe of your apartment.
Lifts / Elevators
To activate the lift, scan your security swipe and select the floor number you wish to go to. Your swipe will only be programmed to access the floors that you are eligible to enter.
Mail & Parcels
Residents are responsible for always keeping the mail room and their mailbox areas clean and tidy. The Service Team may accept parcels on behalf of residents only if the item is no larger than 50cm x 50cm x 50cm and does not exceed 15kg. Larger items will not be accepted, and delivery personnel may leave them inside the mail room at their discretion. Food, grocery, or perishable deliveries will not be accepted by the Service Team under any circumstances. The Service Team does not refrigerate, monitor, or manage these items.
Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:
Corporate Keys
31/3 Westside Avenue
Port Melbourne
VIC 3207
When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person. Please visit http://auspost.com.au for details.
General Maintenance and Property Condition Reporting
Your apartment has been inspected by our housekeeping team prior to your arrival. If you notice any damage upon check-in that may have been overlooked, please notify our Guest Services team at [email protected] within the first few days of your stay. This will help us log the issue and prevent any complications during checkout.
Should you experience any equipment failure or difficulty in your apartment, please contact Guest Services on 9279 7200 or email [email protected]. For routine maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel.
At no time should you contact the Building Manager or Concierge for apartment specific maintenance issues as they will be unable to help.
Emergency Maintenance requiring urgent after-hours assistance is defined as:
• Blocked or broken toilet systems;
• Serious roof leaks;
• Gas leaks;
• Dangerous electrical faults;
• Flooding or serious flood damage;
• Serious storm or fire damage;
• Failure or breakdown of any essential service or appliance for hot water, water, heating or cooling;
• Failure or breakdown of gas, electricity or water supplies;
• Any fault or damage that makes the premises unsafe or unlivable.
Microwave Oven
No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave or convection microwave at any time.
Moves
Move in/out times for any large items are permitted during: Monday – Friday 10am – 4pm, Saturday 8am – 2pm and Sundays/Public Holidays there are no moves permitted. Moves must be booked through concierge and are subject to availability.
Noise
Please ensure that noise levels are kept to acceptable levels within your lots and the common property (e.g., near the lifts, foyer). Your cooperation is solicited in observing and respecting the entitlement of fellow residents to peacefully enjoy their living spaces without disturbances.
Recreational Facilities
When using the amenities, please be respectful towards other residents and ensure the area is kept clean. Facilities hours are 6:00 am to 10:00 pm. Facilities are located on the seventh floor for use by all residents and include:
• Swimming Pool
• Gymnasium
• Tennis Court
Please contact the concierge to make a booking for the tennis court. Hours of operation are 8:00 am to 8:00 pm.
Rubbish / Garbage
There are bin chutes available on each floor inside the staircases. Please note, only small garbage bags with general waste can be placed inside the chutes. Large waste, cardboard and recycling can be disposed in the bin area located on Ground floor next to the car park gate. Please DO NOT throw cardboard or bottles down the bin chute. Residents will be liable for rubbish chute blockages caused due to misuse as well as cleaning costs associated with leaving rubbish near the chute areas & hallways. All e-waste should be placed in the e-waste bin which located on the ground floor in the garage.
Hard rubbish collection is on the second Friday of each month. The Service team will notify residents 2 days before the collection with all relevant details. All items are to be placed outside on Balston Street next to the car park gate. Please only take your items out the day before collection.
Smoking
All Corporate Keys apartments are non-smoking. Should you or any of your visitors wish to smoke, please use the balcony (if available) and keep the door to the apartment closed to prevent smoke from entering the apartment. If you have a balcony an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony.
All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.
Things to do in Melbourne.
Looking for things to do, places to go, events, restaurants or attractions near Neo 200 apartments? Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).
Washer/Dryer
A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines. A washing machine and dryer are provided in your apartment (note that some apartments have a combined washer/dryer). For the full manual contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
