Your Guide to The Queensbridge

Thank you for choosing to stay at The Queensbridge. The staff and management of Corporate Keys would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.

 

Your postal address is:

The Queensbridge

Apartment 4905

88 Queens Bridge St

Southbank VIC 3006

AUSTRALIA  

 

Air Conditioning and Heating  

 

Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.  

 

Recommended temperatures: Heating 20c / Cooling 22c. 

 

Please turn off heating and cooling when not in the apartment to reduce power usage. To change settings, please use the remote located in your apartment.  

 

Building Entry  

 

The building entrance is located at Queens Bridge St. Residents can enter the building by holding their security card over the reader at the pedestrian door. Swipe card reader on RHS on the glass door (See photos)

 

   

 

Building Management  

 

The Queensbridge is a residential apartment complex governed by a Body Corporate Committee. Please take a few minutes to review the Body Corporate Rules, which are attached at the back of this section.  The Queensbridge has a full-time Building Manager, who can be contacted during business hours on 0429 004 695.

 

Note: At no time should you contact the Building Manager or Concierge for apartment specific maintenance issues as they will be unable to help.

 

Building Rules

 

In signing your Licence to Occupy or accepting keys for your stay you have agreed to abide by the Body Corporate Rules that apply to this building.  If you wish to review this document, please find it attached as part of this Guide. 

 

In particular, for the comfort of others, remember the terms and conditions of your stay include:

• No Parties (penalty up to $2500)
• No Smoking (penalty from $350)
• After Hours Lock Outs (min $150 call out fee plus any trades required)

 

Car Parking  

 

• Loan Car Available: A designated loan car option is available for use (detailed reservation rules and booking processes to come).

 

• On-Street Parking: Parking is available via local on-street metered parking throughout Southbank

 

Check Out Time 

 

Check-out time for all Corporate Keys apartments is 10:00 am.

 

Cooktop, Range Hood and Oven  

 

Every cooktop is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.  Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting Guest Services.  If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset). 

 

Some cooktop models have a safety switch installed on the splashback wall directly behind the cooktop. These safety switches resemble a light switch and must be in the “on” position for the cooktop hobs to operate.  If you require the full manual, please contact Guest Services.  Alternatively, most appliance manuals can be downloaded from the internet.  

 

Dishwasher 

 

A starter pack of dishwashing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher.  Liquids will damage the machine, and guests will be liable for any resulting service charges. 

 

If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.  

 

Emergency Evacuation Procedures

 

Please refer to the Emergency Evacuation Plan located next to the lifts on each floor. Please contact the Building Manager with any questions regarding evacuation procedures. The Emergency Evacuation Plan is also located at each entry to the building.

 

Housekeeping  

 

The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping services, Guest Services will contact you by email to confirm the schedule for this service.  If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.  

 

Please note – do not hang any wet laundry across furniture. Doing so will cause damage to the furniture, for which guests are liable.  Should you not have a housekeeping service and later wish to request one, please contact Guest Services.  

 

Ironing Facilities  

 

An iron and ironing board are located in the laundry area/wardrobe of your apartment.  

 

Lifts / Elevators 

 

There are 4 passenger lifts located at The Queensbridge Building. 2 Mid-Rise Lifts (LG – L34), and 2 High-Rise Lifts (LG – L63).

 

General Maintenance  and Property Condition Reporting 

 

Your apartment has been inspected by our housekeeping team prior to your arrival.  If you notice any damage upon check-in that may have been overlooked, please notify our Guest Services team at [email protected] within the first few days of your stay.  This will help us log the issue and prevent any complications during check-out.  

 

Should you experience any equipment failure or difficulty in your apartment please contact Guest Services on 9279 7200 or email [email protected]. For routine maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel.  

 

At no time should you contact the Building Manager or Concierge for apartment-specific maintenance issues, as they will be unable to help.

 

Emergency Maintenance requiring urgent after-hours assistance is defined as:

 

• Blocked or broken toilet systems;  

• Serious roof leaks;  

• Gas leaks;  

• Dangerous electrical faults;  

• Flooding or serious flood damage;  

• Serious storm or fire damage;  

• Failure or breakdown of any essential service or appliance for hot water, water,  heating or cooling;  

• Failure or breakdown of gas, electricity or water supplies;  

• Any fault or damage that makes the premises unsafe or unlivable. 

 

Microwave Oven 

 

No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave or convection microwave at any time.  

 

Noise 

 

Residents and guests are requested to keep noise to a reasonable level at all times and be considerate of neighbouring apartments and common areas. Excessive noise, loud music or other disturbances that may interfere with other residents’ enjoyment of the building should be avoided. Any concerns regarding building or common areas should be directed to the Building Manager.

 

Recreational Facilities  

 

Your security swipe will provide access to the recreational facilities. Facilities are located on Level 9 and are available for use by residents. Facilities include:

• Swimming Pool
• Gymnasium
• Barbeque Facilities
• Sauna

 

A lounge and outdoor terrace are also available on Level 11.

 

Please note that access to recreational facilities is subject to the building’s Owners Corporation rules and regulations. Residents and guests must comply with all facility requirements, including access conditions, operating hours, booking requirements and any instructions provided by Building Management or Concierge.

 

        

 

Rubbish / Garbage  

 

A rubbish chute is located on Level 49, on the north side of the building, for the disposal of general household waste.

 

Residents should ensure that all rubbish is securely bagged before placing it into the rubbish chute. Please do not leave rubbish, bags, boxes or other items in hallways or common areas.

 

A hard garbage disposal area is available on Basement Level B. Larger items and hard waste should not be placed in the rubbish chute. Please follow Building Management instructions regarding the disposal of hard rubbish and contact the Building Manager or Concierge if assistance or further information is required.

 

Smoking  

 

Please comply with The Queensbridge Building Owners Corporation rules regarding smoking. Cigarette butts must not be discarded on balconies, in drains, common areas or through the waste chute.

 

Things to do in Melbourne.

 

Looking for things to do, places to go, events, restaurants or attractions near Neo 200 apartments?  Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).

 

Washer/Dryer  

 

A starter pack of laundry powder is provided in your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.  A washing machine and dryer are provided in your apartment (note that some apartments have a combined washer/dryer). For the full manual contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.