Thank you for choosing to stay at Vue Grande. The staff and management of Corporate Keys would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.
We will try to answer your questions here. More information can be found by browsing or searching this website.
Your postal address is:
Vue Grande
Apartment (insert your apartment number)
63 Whiteman Street
Southbank VIC 3006
AUSTRALIA
Air Conditioning and Heating
Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.
Recommended temperatures: Heating 20c / Cooling 22c. Please turn off heating and cooling when not in the apartment to reduce power usage. To change settings, please use the control panel located on the wall in your living area.
Building Entry
Entry into Vue Grande residential property is by security card. The main entrance is at 61-63 Whiteman Street. You will need to swipe your card every time you enter the building (including accessing the building from the car park).
Visitors to your apartment
The visitor intercom is located on Whiteman Street. Provide access using the security phone in your apartment. This will provide your visitor access to the lobby and lift.
Building Management
Vue Grande is a residential apartment complex governed by a Body Corporate Committee. If you wish to view the Body Corporate Rules, please contact the Building Manager, who will provide a copy.
Building Management is available seven days a week from 6:00 am – 10:00 pm. To contact Building Management call 0466 150 780.
From 10:00 pm – 6:00 am, a Security Officer patrols the building and may be contacted for any security related issue (including noise disturbances) on 0488 660 060.
Note: Please DO NOT contact Building Management or Security Staff for any maintenance issue specific to your apartment. Contact Guest Services.
Car Parking
If you have requested a car park, you will have been provided with a car park access remote upon check-in. The car park is accessed via Whiteman Street through the gate marked Residents Only, to the right of 67 Whiteman Street. You will need to use your security card to gain access to the building from the car park.
Please note there is no visitor parking on site, however, free and metered on-street parking is readily available on Whiteman Street
Check Out Time
Check out time for all apartments in the Corporate Keys Group is 10:00 am.
Cook Top, Range Hood and Oven
Every cook top is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.
Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting Guest Services.
If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).
Some cook top models have a safety switch installed on the splash back wall directly behind the cook top. These safety switches resemble a light switch and must be in the “on” position for the cook top hobs to operate.
If you require the full manual please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Dishwasher
A starter pack of dish washing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher. Liquids will damage the machine and guests will be liable for any resulting service charges.
If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Emergency Evacuation Procedures
Please see the Emergency Evacuation Plan located in the corridor of each level near the lifts. If you have any questions regarding evacuation procedures, please contact Building Management. In case of evacuation, DO NOT use the lifts.
Housekeeping
The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping, a Guest Services Agent will contact you by email to confirm the schedule for this service.
If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.
Please note – do not hang any wet laundry across furniture. Doing so will damage the furniture, for which guests are liable.
Should you not have a housekeeping service and later wish to request one, please contact Guest Services.
Ironing Facilities
An iron and ironing board are located in the laundry area/wardrobe of your apartment.
Lifts
To activate the lift, scan your security card and select the floor number you wish to go to. Your card will only be programmed to access the floors that you are eligible to enter.
Mail - Incoming
Your personal mailbox is located on the ground floor entry foyer and a key is provided on your key ring. Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:
Corporate Keys
31/3 Westside Avenue
Port Melbourne
VIC 3207
When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person. Please visit http://auspost.com.au for details.
General Maintenance
Should you experience any equipment failure or difficulty in your apartment please contact guest services on 9279 7200 or email [email protected]. Note for regular maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel.
At no time should you contact the Building Manager for maintenance issues specific to your apartment as he/she is unable to help.
Emergency Maintenance requiring urgent after-hours assistance is defined as:
• Burst water services;
• Blocked or broken toilet systems;
• Serious roof leaks;
• Gas leaks;
• Dangerous electrical faults;
• Flooding or serious flood damage;
• Serious storm or fire damage;
• Failure or breakdown of any essential service or appliance for hot water, water, heating or cooling;
• Failure or breakdown of gas, electricity or water supplies;
• Any fault or damage that makes the premises unsafe or unlivable.
Microwave Oven
No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave or convection microwave at any time.
Noise
In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours.
When leaving your apartment for an extended period, if there is an alarm clock ensure the alarm is off as many alarms will sound for one hour.
Recreational Facilities
You will need to scan your security card to gain access to the recreational facilities, which are located on Level 7. Please note that all residents must be robed or covered with a towel (swimwear is not acceptable attire) and dry whilst travelling in the lifts to and from the gymnasium and pool area. Facility hours are 6:00 am – 10:00 pm daily and include:
• Swimming Pool
• Gym
• BBQ’s (bookings essential – contact Building Management to reserve a BBQ)
Rubbish / Garbage
Every floor in your residential complex provides a waste disposal chute located to the left of the lifts upon exiting. All general refuse should be tied in plastic bags before disposing of via the refuse chute.
A refuse area is located in the ground level car park for all cardboard boxes, excess rubbish bags, glass and other recyclables. These items must not be placed in the refuse chute. Please leave cardboard boxes folded flat. Glass and bottles are to be placed in the recycle bins. Charity clothing bins are also provided for your convenience.
Smoking
All apartments in the Corporate Keys Group are non-smoking. Should you or any of your visitors wish to smoke please use the balcony (if available) and keep the door to the apartment closed to prevent smoke entering the apartment. If you have a balcony an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony.
All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.
Washer/Dryer
A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.
