Thank you for choosing to stay at Freshwater Place. The staff and management of Corporate Keys and Southbank Apartments would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.
We will try to answer your questions here. More information can be found by browsing or searching this website.
Your postal address is:
For levels 11-38:
Apartment (insert your apartment number here)
1 Freshwater Place
Southbank VIC 3006
AUSTRALIA
For levels 39-59 and podium levels 3, 6, 8:
Apartment (insert your apartment number here)
1 Queensbridge Square
Southbank VIC 3006
AUSTRALIA
Air Conditioning and Heating
Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.
Recommended temperatures: Heating 20c / Cooling 22c.
Please turn off heating and cooling when not in the apartment to reduce power usage.
To change settings refer to the attached manuals. Note that programming some models of thermostats at Freshwater Place is not straight forward and requires patience.
Building Entry
Entry into Freshwater Place residential property is by security card / fob. You will need to swipe your card / fob every time you enter the building (including accessing the building from the car park).
Visitors to your apartment
The visitor intercom is located at the main entrance to the building. For detailed instructions, please see the Freshwater Place intercom guide attached to this article.
Building Management
Freshwater Place is a residential apartment complex governed by an Owners Corporation Committee. Please take a few minutes to review the Owners Corporation House Rules.
Business Centre
A business centre is available on the 10th floor with computer access and free internet service connection. A printer and a photocopier are available to use free of charge, however you are required to supply your own paper. The business centre is open 6:00 am – 1:00 am.
Freshwater Place Concierge
A Concierge Service is available on the ground floor 24 hours a day, seven days a week. Freshwater Concierge will assist you with any queries relating to the building and any of the facilities. To contact Freshwater Concierge from your apartment press the button on your phone that has a picture of a person wearing a cap (you do not need to pick up the receiver). When Freshwater Concierge picks up the intercom they will call you back in your apartment.
Please note any maintenance issues in your apartment are to be communicated to Corporate Keys Guest Services, not to Freshwater Concierge. Please see the maintenance section for further details.
Car Parking
Car parking is subject to availability. Please contact Guest Services for current pricing and availability.
The car park can be accessed via Southbank Boulevard, turn left at Waterfall Lane and proceed down the ramp marked Public and Residents Parking. You cannot enter without your allocated parking remote. Please note that there is no visitor parking in the residential building; however visitors may use the Wilson Public Car Park at the advertised rates.
The max height for entry is 2.1 metres.
At the bottom of the ramp, turn right for access to Freshwater Place Residential Parking via the two boom gates. You will now need your parking remote (see diagram).
Wait for the green light to show on the entry pedestal then press the numbered button (1 or 2) on your remote as indicated on the green entry sign above (1 if you are in lane 1, 2 if you are in lane 2).
Drive straight on towards the roller door marked ‘Residents Parking’. Wait for the green light, press number 3 on the remote then proceed through the gate and wait in front of the boom gate until the roller door closes behind you. Once the boom gate is open you may proceed to your allocated parking floor.
You must park in your allotted parking space and floor otherwise your security card/fob will not allow you out of the car park into the main building and elevator area. Please note that if you park in the public car parking section at any time you will be charged by the parking attendant when you exit.
To exit the car park press the number 4 on the remote at the roller door, TURN IMMEDIATELY LEFT (the exit is not the same as the entry) and when the green light comes on at the boom gate press 1 or 2 as indicated on the green entry sign above (you must press the correct number for the lane you are in).
Other public car parks are available in your local area.
Check Out Time
Check out time for all apartments in the Corporate Keys Group is 10:00 am.
Cook Top, Range Hood and Oven
Every cook top and oven is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.
Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting Guest Services.
If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).
Some cook top models have a safety switch installed on the splash back wall directly behind the cook top. These safety switches resemble a light switch and must be in the “on” position for the cook top hobs to operate.
Full operating manuals for your appliances are attached to this article. If you require further information please contact Corporate Keys Guest Services.
Dishwasher
A starter pack of dish washing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher. Liquids will damage the machine and guests will be liable for any resulting service charges.
Full operating manuals for your appliances are attached to this article. If you require further information please contact Corporate Keys Guest Services.
Emergency Evacuation Procedures
Please refer to the “Emergency Evacuation Plan” which will be prominently displayed in your apartment. In case of evacuation, DO NOT use the lifts.
Function Room
A function room is available for resident’s use. The room, which can be booked through Freshwater Concierge, can seat 15 people in a meeting room layout. A deposit is required on booking (contact Freshwater Concierge for current deposit charge). This will be refunded after a condition check has been performed by building management.
Housekeeping
The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping, Guest Services will contact you by email to confirm the schedule for this service.
If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.
Please note – do not hang any wet laundry across furniture. Doing so will cause damage the furniture, for which guests are liable.
Should you not have a housekeeping service and later wish to request one, please contact Guest Services.
Ironing Facilities
An iron and ironing board are located in the laundry area or wardrobe in your apartment.
Lifts / Elevators
To activate the lift you will need to scan your security card/fob and then select the floor number you wish to go to. Your card will only be programmed to access the floors that you are eligible to enter.
Mail - Incoming
Your personal mailbox is located on the ground floor entry foyer and a key is provided on your key ring. In order to gain entry to the mailbox room scan your security card/fob when you enter and leave. Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:
Corporate Keys
Unit 31/3 Westside Avenue
Port Melbourne
VIC 3207
When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person. Please visit http://auspost.com.au for details.
General Maintenance
Should you experience any equipment failure or difficulty in your apartment please contact guest services on 9279 7200 or email [email protected]. Note for regular maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel.
Please DO NOT contact Freshwater Concierge for apartment specific maintenance issues as they are unable to help.
Emergency Maintenance requiring urgent after-hours assistance is defined as:
• Burst water services;
• Blocked or broken toilet systems;
• Serious roof leaks;
• Gas leaks;
• Dangerous electrical faults;
• Flooding or serious flood damage;
• Serious storm or fire damage;
• Failure or breakdown of any essential service or appliance for hot water, water, heating or cooling;
• Failure or breakdown of gas, electricity or water supplies;
• Any fault or damage that makes the premises unsafe or unlivable.
Microwave Oven
No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave at any time.
Noise
In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours.
When leaving your apartment for an extended period, if you have an alarm clock ensure the alarm is off as they will sound for one hour.
Recreational Facilities
Access to the building facilities (pool, gym, spa, function room, media room, business centre, barbeque areas, lawn) will only be granted to Guests after the completion of a pre-booked facilities induction. A one-off charge of $150 plus GST will apply to any guest staying less than 6 months. Should you wish to access these facilities please contact [email protected]
For apartments on level 7 to level 38 you will be able to access the facilities on Level 10 following your facilities induction. For apartments on levels 3 to 6, and 39 and above you also have access to the Level 40 Skyline Club.
- Level 10 - gym, garden, barbecues, lawn area, massage room, swimming pool, steam room, sauna, theatre, business centre and function room.
- Skyline Club Level 40 - gym, swimming pool, steam room, sauna, media room, massage room, lounge
You will need to scan your security card/fob to gain access into the gymnasium area. Please note that all residents must be robed or covered with a towel (swimwear is not acceptable attire) and dry whilst travelling in the lifts to and from the gymnasium and pool area. The gymnasium and pool hours are 6:00 am – 11:00 pm, seven days a week.
- Massage rooms: Two massage rooms are available on the tenth floor for residents (which can be booked through Freshwater Concierge). Masseurs are not included.
- Outdoor area: An outdoor deck and ¼ acre grass area with sun beds and BBQ facilities is located on the 10th floor. To book a BBQ time-slot contact Freshwater Concierge. Lunch time-slots are between 12:00 pm and 4:00 pm, dinner slots are between 5:00 pm and 9:00 pm.
- Skyline Club: As well as being able to use all facilities on the tenth floor, residents who reside on the podium levels (3-6) and the 39th floor or above may access the Skyline Club, located on the 40th floor. Two lounge areas are available, one with a view over the city and one with a bar area and audio visual equipment. The Skyline Club includes a gym, swimming pool, steam room and sauna.
Rubbish / Garbage
Every floor in your residential complex provides a waste disposal chute. All general refuse should be tied in plastic bags before disposing of via the refuse chute.
Cardboard boxes, larger rubbish bags and glass must not be placed in the refuse chute. Please leave cardboard boxes folded flat in the collection area located on Level 9 of the car park. Glass and bottles should not be disposed of in the refuse chute and may be placed in the glass recycling bins also located the Level 9 car park. Recycle bins are also available for charity clothes, printer cartridges and wine bottle corks.
Smoking
All apartments in the Corporate Keys Group are non-smoking. Should you or any of your visitors wish to smoke please use the balcony (if available) and keep the door to the apartment closed to ensure no smoke enters the apartment. If you have a balcony an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony.
All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.
Things to do in Melbourne.
Looking for things to do, places to go, events, restaurants or attractions near Freshwater Place? Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do)
Washer/Dryer
A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.
A washing machine and dryer are provided in your apartment (note that some apartments have a combined washer/dryer). For more information, please refer to the instruction manuals attached to this article.
