Thank you for choosing to stay at Eureka Tower. The staff and management of Corporate Keys and Southbank Apartments would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.
Your Postal Address is:
Apartment (insert your apartment number)
Eureka Tower
7 Riverside Quay
Southbank VIC 3006
AUSTRALIA
Air Conditioning and Heating
Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.
Recommended temperatures: Heating 20c / Cooling 22c.
Please turn off heating and cooling when not in the apartment to reduce power usage.
To change settings refer to the user manual located in the Eureka Black Box. The Eureka Black Box is located in a cupboard in your apartment, either in the entrance hall or above the fridge.
Automatic Safety Systems
Eureka Tower has the following automated safety systems to prevent damage during high velocity winds:
• All apartments on Level 30 and above include a door alarm. If the balcony door/s or windows are left open, and the resident attempts to exit the front door, this alarm will sound as a reminder to close windows and doors.
• The building’s external windows have been designed to close automatically during high wind activity.
• During high wind activity, most of the lift systems will automatically be shut down. In this event, one of the central lifts may be accessed by contacting Eureka Concierge.
• Like most tall buildings, Eureka Tower is designed to move during high wind activity. During extremely high winds, this movement may be felt in your apartment.
Please note: any damaged sustained to the apartment due to failure to close balcony doors is the responsibility of the guest.
Building Entry
Entry into Eureka Tower residential property is by security card at the entrance on Riverside Quay. You will need to swipe your card every time you enter the building (including accessing the building from the car park).
Visitors to your apartment
The visitor intercom is located at the main entrance to the building and in the main foyer at the base of each tower. Visitors should key in the apartment number and press the bell button. To allow access press the button with a key symbol on the security access phone located in your apartment.
Building Management
Eureka Tower is a residential apartment complex governed by a Body Corporate Committee. Please take a few minutes to review the Body Corporate Rules. These rules are provided in the Eureka Tower Residents Manual, contained in the Eureka Black Box.
Concierge and Security
Eureka Tower provides a concierge service on the ground floor between 7:00 am and 11:00 pm, seven days a week. Eureka Concierge will assist you with any queries relating to the building and any of the facilities. To contact Eureka Concierge from your apartment please call 9685 0188 and select option 1.
Security staff are available on the ground floor from 11:00 pm – 7:00 am seven days a week. Security will perform basic Concierge services during these hours: please contact Eureka Concierge for details.
Please note any maintenance issues inside your apartment are to be communicated to Guest Services, not to Eureka Concierge, as they will be unable to help. Please see the maintenance section for further details.
Car Parking
If you have requested a car park, you will have been provided with a car park swipe card upon check-in. The car park is accessed via Cook Street. You will need to use your swipe card to gain access to the building from the car park. Please note there is no visitor parking on site, however other public car parks are available locally.
Please ensure you always park in the car park allocated. The Eureka Building Management has the authority to tow cars not in the correct car space and we would hate for you to have to deal with this inconvenience. To avoid any issues with Building Management, please advise Concierge of your vehicle registration number.
Check Out Time
Check out time for all apartments in the Corporate Keys Group is 10:00 am.
Cook Top, Range Hood and Oven / Convection Microwave
Every cook top is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.
Some Eureka Tower apartments have a convection microwave in place of a standard oven. Operating instructions for these appliances are contained in the Eureka Black Box. Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting Corporate Keys. If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).
Some cook top models have a safety switch installed on the splash back wall directly behind the cook top. These safety switches resemble a light switch and must be in the “on” position for the cook top hobs to operate. If you require the full manual please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Dishwasher
A starter pack of dish washing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher. Liquids will damage the machine and guests will be liable for any resulting service charges. If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Emergency Evacuation Procedures
Refer to the “Emergency Evacuation Plan”, located in the Eureka Black Box. In case of evacuation, DO NOT use the lifts. Please contact Eureka Concierge with any questions regarding evacuation procedures.
Housekeeping
The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping, Guest Services will contact you by email to confirm the schedule for this service. If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.
Please note – do not hang any wet laundry across furniture. Doing so will cause damage to the furniture, for which guests are liable.
Should you not have a housekeeping service and later wish to request one, please contact Guest Services.
Ironing Facilities
An iron and ironing board are located in the laundry area/wardrobe of your apartment.
Lifts / Elevators
To activate the lift, scan your security card and select the floor number you wish to go to. Your card will only be programmed to access the floors that you are eligible to enter. Please note, Eureka Tower main entrance has three lift well areas. There is an additional lift well at the Cook Street Entrance. If you are unsure which lift well area to use, please contact Concierge.
Mail - Incoming
Your personal mailbox is located on the ground floor entry foyer and a key is provided on your key ring. Please forward any mail for past tenants to the Corporate Keys Head Office office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:
Corporate Keys
31/3 Westside Avenue
Port Melbourne
VIC 3207
When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person. Please visit the Australia Post website for more details.
General Maintenance
Should you experience any equipment failure or difficulty in your apartment please contact Guest Services on 9279 7200 or email [email protected]. Note for regular maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel. At no time should you contact the Eureka Tower Concierge for maintenance issues specific to your apartment as they are unable to help.
Emergency Maintenance requiring urgent after-hours assistance is defined as:
• Burst water services;
• Blocked or broken toilet systems;
• Serious roof leaks;
• Gas leaks;
• Dangerous electrical faults;
• Flooding or serious flood damage;
• Serious storm or fire damage;
• Failure or breakdown of any essential service or appliance for hot water, water, heating or cooling;
• Failure or breakdown of gas, electricity or water supplies;
• Any fault or damage that makes the premises unsafe or unlivable.
Microwave Oven
Some apartments contain both a standard oven and a microwave oven. If your apartment contains both appliances, please note that no metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave at any time. If your apartment contains only a microwave oven, the unit will be a convection microwave. These appliances are designed to be used in conjunction with metal utensils.
Noise
In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours.
When leaving your apartment for an extended period, if you have an alarm clock ensure the alarm is off as they will sound for one hour.
Recreational Facilities
You will need to scan your security card to gain access into the gymnasium area. Please note that all residents must be robed or covered with a towel (swimwear is not acceptable attire) and dry whilst travelling in the lifts to and from the gymnasium and pool area. The gymnasium and pool hours are 5:00 am – 11:00 pm, seven days a week.
• Gymnasium: A fully equipped gym (including swimming pool) is available on the tenth floor for all residents. Prior to accessing these facilities, a gym/pool induction is required. Free inductions are booked via Eureka Concierge and take place at 7:30 pm on Monday evenings.
• Saunas: Two saunas (1 ladies only, 1 mixed gender) are available on the tenth floor for all residents.
• Outdoor area: An outdoor area is available on the tenth floor for use by all residents. This area is accessed via the pool area.
• Private Cinema: A private cinema is available for all residents to use, 24 hours a day, seven days a week. Four hour bookings can be made via Eureka Concierge who will also set up all media equipment on your behalf.
Rubbish / Garbage
Every floor in your residential complex provides a waste disposal chute. All general refuse should be tied in plastic bags before disposing of via the refuse chute. Cardboard boxes, larger rubbish bags and glass must not be placed in the refuse chute. Please leave cardboard boxes folded flat for collection in the refuse room located on each floor. Glass and bottles should also be placed in the recycle bins in the refuse room and should not be disposed of in the refuse chute. If full, use bins on levels 1-9 of the car park. Recycle bins are also available in the refuse rooms for charity clothes, printer cartridges and wine bottle corks.
Smoking
All apartments in the Corporate Keys Group are non-smoking. Should you or any of your visitors wish to smoke please use the balcony (if available) and keep the door to the apartment closed to ensure no smoke enters the apartment. If you have a balcony an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony. All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.
Things to do in Melbourne.
Looking for things to do, places to go, events, restaurants or attractions near Eureka Tower? Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).
Washer/Dryer
A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.
