Thank you for choosing to stay at Neo 200. The staff and management of Corporate Keys would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.
Your postal address is:
Neo 200
Apartment (insert your apartment number)
200 Spencer Street
Melbourne VIC 3000
AUSTRALIA
Air Conditioning and Heating
Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.
Recommended temperatures: Heating 20c / Cooling 22c.
Please turn off heating and cooling when not in the apartment to reduce power usage. To change settings please use the remote located in your apartment.
Building Entry
Entry into Neo residential property is by security swipe. There are two entrances to the building, one on Spencer Street and one on Little Bourke Street. You will need your swipe every time you enter the building (including accessing the building from the car park).
Visitors to your apartment
Visitors to your apartment gain access via the intercom located in the foyer at both entries. To allow access, press the entry button located on the intercom phone in your apartment. This will also provide visitors with access to your floor via the lift.
Building Management
Neo 200 is a residential apartment complex governed by a Body Corporate Committee. Please take a few minutes to review the Body Corporate Rules, which are attached at the back of this section. Neo 200 has a full time Building Manager, who can be contacted during business hours on 0458 380 875.
Neo 200 also provides a Concierge service, located on the ground floor in the lobby. Concierge can be contacted on 9602 1958 from 7:00 am – 11:30 pm, seven days a week and all public holidays. Outside these hours, security officers will be located either on the Concierge desk or patrolling the building.
Note: At no time should you contact the Building Manager or Concierge for apartment specific maintenance issues as they will be unable to help.
Car Parking
If you have requested a car park, you will be issued with a car park remote upon check-in. The entrance to the car park is located on Little Bourke Street. Please note: Little Bourke Street is a one way street which must be accessed from the King Street end, not the Spencer Street end. If your allocated car park is on basement level, merge right and take the ramp down to the basement through the security gate. For parking on all levels above basement, proceed up ramp and through boom gate then security gate using your car park remote.
You will also require your car park remote and swipe card to exit the building and to access the building via the car park. There is no visitor parking on site, however limited metered on street parking is available.
Check Out Time
Check out time for all Corporate Keys apartments is 10:00 am.
Cook Top, Range Hood and Oven
Every cook top is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest. Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting Guest Services. If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).
Some cook top models have a safety switch installed on the splash back wall directly behind the cook top. These safety switches resemble a light switch and must be in the “on” position for the cook top hobs to operate. If you require the full manual please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Dishwasher
A starter pack of dish washing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher. Liquids will damage the machine and guests will be liable for any resulting service charges.
If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
Emergency Evacuation Procedures
Please refer to the Emergency Evacuation Plan located next to the lifts on each floor. Please contact the Concierge or Building Manager with any questions regarding evacuation procedures. The Emergency Evacuation Plan is also located at each entry to the building.
Housekeeping
The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping services, Guest Services will contact you by email to confirm the schedule for this service. If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.
Please note – do not hang any wet laundry across furniture. Doing so will cause damage the furniture, for which guests are liable. Should you not have a housekeeping service and later wish to request one, please contact Guest Services.
Ironing Facilities
An iron and ironing board are located in the laundry area/wardrobe of your apartment.
Lifts / Elevators
To activate the lift scan your security swipe and select the floor number you wish to go to. Your swipe will only be programmed to access the floors that you are eligible to enter.
Mail - Incoming
Your personal mailbox is located on the ground floor entry foyer and a key is provided on your key ring. Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:
Corporate Keys
31/3 Westside Avenue
Port Melbourne
VIC 3207
When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person. Please visit http://auspost.com.au for details.
General Maintenance
Should you experience any equipment failure or difficulty in your apartment please contact Guest Services on 9279 7200 or email guestservices@corporatekeys.com.au. For routine maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel.
At no time should you contact the Building Manager or Concierge for apartment specific maintenance issues as they will be unable to help.
Emergency Maintenance requiring urgent after-hours assistance is defined as:
• Blocked or broken toilet systems;
• Serious roof leaks;
• Gas leaks;
• Dangerous electrical faults;
• Flooding or serious flood damage;
• Serious storm or fire damage;
• Failure or breakdown of any essential service or appliance for hot water, water, heating or cooling;
• Failure or breakdown of gas, electricity or water supplies;
• Any fault or damage that makes the premises unsafe or unlivable.
Microwave Oven
No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave or convection microwave at any time.
Noise
In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours. When leaving your apartment for an extended period, if you have an alarm clock ensure the alarm is off as they will sound for one hour.
Recreational Facilities
Your security swipe will provide access to the recreational facilities. Facilities hours are 6:00 am – 11:00 pm. Reservations are required for the BBQ’s and leisure area. Please contact Concierge to make a booking. The recreational area is a smoke, glass and alcohol free zone. Facilities are located on the eighth floor for use by all residents and include:
• Swimming Pool
• Gymnasium
• Sauna
• BBQs and leisure area
Please note: all residents must be robed or covered with a towel (swimwear is not acceptable attire) and dry whilst travelling in the lifts to and from the recreational area.
Rubbish / Garbage
Every floor in your residential complex provides a waste disposal chute located in the hallway of every level to the left of the lifts upon exiting. All general refuse should be tied in plastic bags before disposing of via the refuse chute. Cardboard boxes and other recycling must not be placed in the refuse chute. These should be disposed of in the recycling room located on the ground floor which is accessed using your security swipe via the door to the left of the mail-room. Please flatten cardboard boxes prior to placing in the blue lidded bins. Glass, plastic and other recycling are to be placed in the yellow lidded bins.
Smoking
All Corporate Keys apartments are non-smoking. Should you or any of your visitors wish to smoke please use the balcony (if available) and keep the door to the apartment closed to prevent smoke entering the apartment. If you have a balcony an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony.
All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.
Things to do in Melbourne.
Looking for things to do, places to go, events, restaurants or attractions near Neo 200 apartments? Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).
Washer/Dryer
A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines. A washing machine and dryer are provided in your apartment (note that some apartments have a combined washer/dryer). For the full manual contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.
