Thank you for choosing to stay at Prima Tower. The staff and management of Corporate Keys would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.

 

Your postal address is:
Prima Tower

Apartment (insert your apartment number here)
9 Power Street
Southbank VIC 3006
AUSTRALIA
 

Air Conditioning and Heating

Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your own comfort.  The controls differ per apartment.  Some have a wall controller, some have split system and a remote and some have a remote with ducted heating and cooling.  If there is no wall panel and no split system; please use the remote by pointing this towards the ducting up on the ceiling to active the system. 

 

Recommended temperatures: Heating 20c / Cooling 22c.   Please be aware most building heating and cooling systems will not go above 26 degress and not below 16 degrees.  

 

Please turn off heating and cooling when not in the apartment to reduce power usage.

 

Building Entry

Entry into Prima residential property is by security card / fob. You need to swipe your card / fob every time you enter the building (including accessing the building from the car park).

 

Visitors to your apartment

The visitor intercom is located at the main entrance to the building.

 

Building Management

Prima is a residential apartment complex governed by a Body Corporate Committee. Please take a few minutes to review the Body Corporate Rules, which can be found in your apartment.

 

Car Parking

Car parking for Corporate Keys apartments will attract a fee per seven day period per car park. The minimum charge is one week’s fee. Contact Guest Services for current fees and availability.  The car park can be accessed via the roller door on Power Street, next to the Melcorp Office, using an allocated parking remote. Please note that there is no visitor parking in the residential building; however visitors may use street parking located on Power Street. For access to the car park, residents will need to use a parking remote. Wait for the large roller door to open upwards. 

 

Other public car parks are available in your local area. 

 

Check Out Time

Check out time for all Corporate Keys apartments is 10:00 am.

 

Cook Top, Range Hood and Oven

Every cook top and oven is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.

 

Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting guest services.  If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).  Some cook top models have a safety switch installed on the splash back wall directly behind the cook top. These safety switches resemble a light switch and must be in the “on” position for the cook top hobs to operate. For more information about appliances in your Corporate Keys apartment see the attached manuals.

 

Dishwasher

A starter pack of dish washing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher. Liquids will damage the machine and guests will be liable for any resulting service charges.  If you would like more information, see the attached instruction manuals.

 

Emergency Evacuation Procedures

Please refer to the “Emergency Evacuation Plan” which will be prominently displayed in your apartment. In case of evacuation, DO NOT use the lifts.

 

Housekeeping

The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping, Guest Services will contact you by email to confirm the schedule for this service.  If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.

 

Please note – do not hang any wet laundry across furniture. Doing so will cause damage the furniture, for which guests are liable.

 

Should you not have a housekeeping service and later wish to request one, please contact Guest Services.

 

Ironing Facilities

An iron and ironing board are located in the laundry area or wardrobe in your apartment.

 

Lifts / Elevators

To activate the lift you will need to scan your security card/fob and then select the floor number you wish to go to. Your card will only be programmed to access the floors that you are eligible to enter.

 

Mail - Incoming

Your personal mailbox is located on the ground floor entry foyer and a key is provided on your key ring. Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:

 

Corporate Keys

31/3 Westside Avenue

Port Melbourne

VIC 3207

 

When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person. Please visit http://auspost.com.au for more details.

 

General Maintenance

Your apartment has been inspected by our housekeeping team prior to your arrival.  If you notice any damage upon check in that may have been overlooked, please notify our Guest Services team at [email protected] within the first few days of your stay.  This will help us log the issue and prevent any complications during check out.  

 

If you encounter any maintenance issues in your apartment, please reach out to us at «zEmail» or submit a maintenance request through the online Concierge Portal by clicking the 'Request Help' button in the top right corner. To help us resolve the issue quickly, kindly provide as much detail as possible.

 

Please DO NOT contact The Building Manager for apartment specific maintenance issues as he/she will be unable to help

 

Emergency Maintenance requiring urgent after-hours assistance is defined as:

 

• Burst water services;

• Blocked or broken toilet systems;

• Serious roof leaks;

• Gas leaks;

• Dangerous electrical faults;

• Flooding or serious flood damage;

• Serious storm or fire damage;

• Failure or breakdown of any essential service or appliance for hot water, water, heating or cooling;

• Failure or breakdown of gas, electricity or water supplies;

• Any fault or damage that makes the premises unsafe or unlivable.

 

Microwave Oven

No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave at any time.

 

Noise

In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours. When leaving your apartment for an extended period, please ensure the alarm clock is off as these alarms cannot be remotely deactivated and will sound for one hour.

 

Recreational Facilities

You will need to scan your security card/fob to gain access into the gymnasium area located on level 9. Please note that all residents must be robed or covered with a towel (swimwear is not acceptable attire) and dry whilst travelling in the lifts to and from the gymnasium and pool area. The gymnasium and pool hours are 6:00 am – 10:00 pm, seven days a week.

 

• Swimming Pool:  The swimming pool is available on the 9th floor.

• Gymnasium:         The gym is located on the 9th floor for use by residents only. In order to gain entrance to the gymnasium you will first need a gym induction. 

• Kitchen area:        A kitchen is located on level 9 along with couches and a pool table.

 

  

 

Rubbish / Garbage

Every floor in your residential complex provides a waste disposal chute. All general refuse should be tied in plastic bags before disposing of via the refuse chute.  Cardboard boxes, larger rubbish bags and glass must not be placed in the refuse chute. Please leave cardboard boxes folded flat in the collection area located on Level 9 of the car park. Glass and bottles should not be disposed of in the refuse chute and may be placed in the glass recycling bins. 

 

Smoking

All Corporate Keys apartments are non-smoking. Should you or any of your visitors wish to smoke please use the balcony (if available) and keep the door to the apartment closed to ensure no smoke enters the apartment. If you have a balcony an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony.  All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.

 

Things to do in Melbourne.

Looking for things to do, places to go, events, restaurants or attractions near Prima Tower?  Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).

 

Washer/Dryer

A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.  More information about your washer and dryer can be found in the attached manuals.