Thank you for choosing to stay at Chevron Green. The staff and management of Corporate Keys would like to wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team by email or phone if there is anything we can do to help.

 

Your postal address is:

Chevron Green
Apartment (insert your apartment number)
539 St Kilda Road
Melbourne VIC 3004
AUSTRALIA

 

Air Conditioning and Heating

Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperate for your own comfort.

 

Recommended temperatures: Heating 20c / Cooling 22c.

 

Please turn off heating and cooling when not in the apartment to reduce power usage. To change settings please use the remote located in your apartment.

 

Building Entry

Entry into Chevron Green residential property is by security card. You will need to swipe your card each time you wish to enter all fenced entrances, building entrances and when accessing the buildings from the car park. There are three fenced pedestrian entries – one on St Kilda Road, one on Commercial Road and one on Alfred Lane.

 

Visitors to your apartment

Visitor intercoms are located at the fenced pedestrian entries and at the entrance to each building. To gain access, visitors need to key in the apartment number and press the bell button when at the fenced entrance and again at the building entrance. To grant visitors access, press the button on the security phone located in your apartment. Access to the lifts will automatically be granted when you provide your visitor access to the building entrance.

 

Building Management

Chevron Green is a residential apartment complex governed by a Body Corporate Committee. Please take a few minutes to review the Body Corporate Rules can be found in your apartment. Chevron Green employees a full-time Manager in residence. The Building Manager’s office is located on the ground floor of the East Tower. The Building Manager can be contacted on 9533 2192 between the hours of 8:00 am – 4:00 pm weekdays. Outside these hours, this number will divert to an after-hours service for building emergencies only.

 

A Security Contractor patrols the complex from 4:00 pm – 4:00 am on Fridays, Saturdays and Sundays. Security can be contacted on 0417 666 566 for noise complaints or other disturbances, or if you are locked out of your building (although security cannot provide you access to your apartment.

 

At no time should you contact the Building Manager or Security for general maintenance issues in your apartment as they will be unable to help.

 

Car Parking

If you have requested a car park, you will have been provided with a car park access remote upon check-in. The car park is accessed via Alfred Lane. You will need to use your security card to gain access to the building from the car park. On site visitor car parking is also provided, subject to availability.  An intercom is located at the car park entrance to enable you to allow access to the car park.

 

 

Check Out Time

Check out time for all Corporate Keys apartments is 10:00 am.

 

Cook Top, Range Hood and Oven

Every cook top is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to a failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.

 

Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting guest services.  If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).

 

Some cook top models have a safety switch installed on the splash back wall directly behind the cook top. These safety switches resemble a light switch and must be in the “on” position for the cook top hobs to operate.  More information about your cooking appliances can be found in the attached instruction manuals.

 

Dishwasher

A starter pack of dish washing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher. Liquids will damage the machine and guests will be liable for any resulting service charges.

 

Fire Evacuation Services

Refer to the Emergency Evacuation Plan located in the mail room and the foyer of each building. In case of evacuation, DO NOT use the lifts. Please contact the Building Manager with any questions regarding evacuation procedures.

 

Housekeeping

The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping, your Guest Services Agent will contact you by email to confirm the schedule for this service.  If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.

 

Please note – do not hang any wet laundry across furniture. Doing so will cause damage the furniture, for which guests are liable.

 

Should you not have a housekeeping service and later wish to request one, please contact your Guest Services Agent.

 

Ironing Facilities

An iron and ironing board are located in the laundry area/wardrobe of your apartment.

 

Lifts / Elevators

To activate the lift scan your security card and select the floor number you wish to go to. Your card will only be programmed to access the floors that you are eligible to enter.

 

Mail - Incoming

Your personal mailbox is located on the ground floor entry foyer and a key is provided on your key ring. In order to gain entry to the mailbox room scan your security card when you enter and leave. Please forward any mail for past tenants to our office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:

 

Corporate Keys

31/3 Westside Avenue

Port Melbourne

VIC 3207

 

When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person.  Please visit http://auspost.com.au/ for details.

 

General Maintenance

Should you experience any equipment failure or difficulty in your apartment please contact Corporate Keys Guest Services on 9279 7200 or email your Guest Services Agent. Please note for regular maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance out of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel.  Please do not contact the Building Manager for maintenance issues inside your apartment as he/she will be unable to help.

 

Emergency Maintenance requiring urgent after-hours assistance is defined as:

 

• Burst water services;

• Blocked or broken toilet systems;

• Serious roof leaks;

• Gas leaks;

• Dangerous electrical faults;

• Flooding or serious flood damage;

• Serious storm or fire damage;

• Failure or breakdown of any essential service or appliance for hot water, water, heating or cooling;

• Failure or breakdown of gas, electricity or water supplies;

• Any fault or damage that makes the premises unsafe or unlivable.

 

Microwave Oven

No metal utensils, metal plates, oyster shells, tin foil or any other metal object should be placed in the microwave or convection microwave at any time.

 

Noise

In consideration of other guests, please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb your neighbours.  When leaving your apartment for an extended period, please ensure the alarm clock is off as these alarms cannot be remotely deactivated and will sound for one hour.

 

Recreational Facilities 

You will need to scan your security card to gain access to the recreational facilities, which include:

 

• Outdoor pool

• Gym

• BBQ’s

 

Please note: your security card will not permit access to the gym until after a gym induction has been completed. To arrange a gym induction, please contact the Building Manager.

 

    

 

Rubbish / Garbage

Every floor in your residential complex provides a waste disposal chute, located in the stairwell on each level. General refuse should be tied in plastic bags before disposing of via the refuse chute.  Cardboard boxes, larger rubbish bags and glass must not be placed in the refuse chute. Please leave cardboard boxes folded flat in the refuse area for collection. Glass and bottles are to be placed in the recycle bins in the refuse area located on basement levels two and three.

 

Smoking

All Corporate Keys apartments are non-smoking. Should you or any of your visitors wish to smoke please use the balcony (if available) and keep the door to the apartment closed to prevent smoke entering the apartment. If you have a balcony an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony.  All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.

 

Things to do in Melbourne.

Looking for things to do, places to go, events, restaurants or attractions near Chevron?  Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).

 

Washer/Dryer

A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.  A washing machine and dryer are provided in your apartment (note that some apartments have a combined washer/dryer). More information about your washer and dryer can be found in the attached manuals