Your Guide to Park Avenue

 

Thank you for choosing to stay at Park Avenue. The staff and management of Corporate Keys and Southbank Apartments wish you a pleasant stay with us. Please don’t hesitate to contact the Corporate Keys guest services team at [email protected] or 03 9279 7200 if there is anything we can do to help.

 

Your postal address is:
Apartment Number / 39 Park Street
Park Avenue
South Melbourne VIC 3205
AUSTRALIA

 

Air Conditioning and Heating:
Every apartment has its own individually controlled heating and air conditioning to allow you to regulate the property temperature for your comfort.

Recommended temperatures: Heating 20°C / Cooling 22°C.

Please turn off heating and cooling when not in the apartment to reduce power usage.

 

Building Entry:
Entry into Park Street residential property is by security card at the entrance on Park Avenue. You will need to swipe your card every time you enter the building.

 

 

Visitors to Your Apartment:
The visitor intercom is located at the main entrance to the building and in the main foyer at the base of each tower. Visitors should key in the apartment number and press the bell button. To allow access, press the button with a key symbol on the security access phone located in your apartment.

 

Building Management:
Park Avenue is a residential apartment complex governed by an Owners Corporation. Please take a few minutes to review the Owners Corporation Rules.

 

Check-Out Time:
Check-out time for all apartments in the Corporate Keys Group is 10:00 am.

 

Car Parking - Public Parking Available:
**This information is provided as a guide only and is only valid at the time of this document being created.**

 

South Yarra Secure Car Park with 24/7 Access - Ground Level

• Space type: Undercover
• Access: Swipe card
• Max. Vehicle: Medium SUV/4WD
• Size: 5.4m x 2.6m
• Max. Height: 2.0 m
• Parking Description
• Various car spaces available on ground level.
• Located centrally at 11-17 Daly Street, South Yarra.
• Fully secured and monitored car park.
• A few minutes walk to Chapel Street & South Yarra Train Station.
• 24/7 access via security card.

 

88 Park Street, South Melbourne

• Space type: Indoor lot
• Access: Remote
• Max. Vehicle: Medium SUV/4WD
• Size: 2.6m x 5.0m
• Max. Height: 2.3 m

 

Cook Top, Range Hood, and Oven / Convection Microwave:
Every cooktop is fitted with a range hood. Please ensure this is used when cooking. Smoke alarms activated by guests due to failure to use the range hood incur costs for attendance of the Metropolitan Fire Brigade; these costs are payable by the guest.

 

Some Park Avenue apartments have a convection microwave in place of a standard oven. Certain models of oven require the clock to be set correctly. If your oven will not heat, please check the clock is set before contacting Corporate Keys. If the oven will not turn off, ensure the door is closed properly and that no cooking function is selected. If the oven shuts down, it may have overheated. It will reset itself, but you will need to reset the clock (depending on the model, the oven may not function again until the clock is reset).

 

Some cooktop models have a safety switch installed on the splashback wall directly behind the cooktop. These safety switches resemble a light switch and must be in the “on” position for the cooktop hobs to operate. If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.

 

Dishwasher:
A starter pack of dishwashing tablets/powder is located in the cupboard under the sink in the kitchen. Additional tablets or powder can be purchased from your local supermarket. Please use only powder or tablets specifically marked for dishwasher use in the dishwasher. Liquids will damage the machine and guests will be liable for any resulting service charges. If you require the full manual, please contact Guest Services. Alternatively, most appliance manuals can be downloaded from the internet.

 

Washer/Dryer:
A starter pack of laundry powder is provided on your washing machine. Additional laundry powder can be purchased at your local supermarket. Please ensure when purchasing additional laundry powder that you only purchase those products marked for FRONT LOADING washing machines.

 

Housekeeping:
The linen in your apartment has been laundered prior to your arrival. If you have requested housekeeping, Guest Services will contact you by email to confirm the schedule for this service. If no housekeeping service has been requested, subsequent laundering of linen is your responsibility for the duration of your stay. Please ensure that linen is cared for and that white towels and sheets are not washed with coloured items.

Please note – do not hang any wet laundry across furniture. Doing so will cause damage to the furniture, for which guests are liable.

Should you not have a housekeeping service and later wish to request one, please contact Guest Services.

 

Ironing Facilities:
An iron and ironing board are located in the laundry area/wardrobe of your apartment.

 

Lifts / Elevators:
Lifts and elevators are available on each level of the building. You are required to use your issued swipe card inside the lifts and elevators when entering the building at all times. Please note that if you drop any items down the lifts or elevators, you will be responsible for the call-out of the lift or elevator technician.

 

Mail - Incoming:
Your personal mailbox is located on the ground floor entry foyer, and a key is provided on your key ring. Please forward any mail for past tenants to the Corporate Keys Head Office for redirection. No stamp is required for forwarding mail; simply cross out the current address and readdress to:

 

Corporate Keys  
Unit K113, 63 Turner Street  
Port Melbourne  
VIC 3207

 

When vacating your apartment, remember to redirect your mail to your forwarding address. This can be done online or in person. Please visit the Australia Post website for more details.

 

General Maintenance:
Should you experience any equipment failure or difficulty in your apartment, please contact Guest Services on 9279 7200 or email [email protected]. Note for regular maintenance, office hours are 9:00 am to 5:00 pm Monday to Friday. Should you require emergency maintenance assistance outside of these hours, please call the office number above and follow the prompts to be connected with our on-call emergency maintenance personnel. At no time should you contact the Park Avenue Concierge for maintenance issues specific to your apartment as they are unable to help.

 

Emergency Maintenance requiring urgent after-hours assistance is defined as:

 

• Burst water services;
• Blocked or broken toilet systems;
• Serious roof leaks;
• Gas leaks;
• Dangerous electrical faults;
• Flooding or serious flood damage;
• Serious storm or fire damage;
• Failure or breakdown of any essential service or appliance for hot water, water, heating, or cooling;
• Failure or breakdown of gas, electricity, or water supplies;
• Any fault or damage that makes the premises unsafe or unlivable.

 

Microwave Oven: 

Some apartments contain both a standard oven and a microwave oven. If your apartment contains both appliances, please note that no metal utensils, metal plates, oyster shells, tin foil, or any other metal object should be placed in the microwave at any time. If your apartment contains only a microwave oven, the unit will be a convection microwave. These appliances are designed to be used in conjunction with metal utensils.

 

Noise:
In consideration of other guests, please ensure that your television, stereo, and radio volumes are at a comfortable level so as not to disturb your neighbours.

When leaving your apartment for an extended period, if you have an alarm clock, ensure the alarm is off as they will sound for one hour.

 

Rubbish / Garbage:
Every floor in your residential complex provides a waste disposal chute. All general refuse should be tied in plastic bags before disposing of them via the refuse chute. Cardboard boxes, larger rubbish bags, and glass must not be placed in the refuse chute. Please leave cardboard boxes folded flat for collection in the refuse room located on each floor. Glass and bottles should also be placed in the recycle bins in the refuse room and should not be disposed of in the refuse chute. If full, use bins on levels 1-9 of the car park. Recycle bins are also available in the refuse rooms for charity clothes, printer cartridges, and wine bottle corks.

 

Smoking:
All apartments in the Corporate Keys Group are non-smoking. Should you or any of your visitors wish to smoke, please use the balcony (if available) and keep the door to the apartment closed to ensure no smoke enters the apartment. If you have a balcony, an ashtray has been provided for your use. Please dispose of cigarette butts thoughtfully. Do not throw cigarette butts over the balcony. All apartments are fitted with smoke detectors. Smoking in the apartment will trigger an automatic call to emergency services. Emergency services may charge for their service if alarms are triggered by the occupant or their visitors smoking inside. Any such charges will be payable by the guest.

 

Things to Do in Melbourne:
Looking for things to do, places to go, events, restaurants, or attractions near Park Avenue? Check out our Things To Do pages. (www.corporatekeysaustralia.com.au/melbourne/things-to-do).